Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Highlights

TIO Annual Report 2013

Our strategic plan

We began work on meeting our strategic goals for 2012-15.  This included measures to improve our efficiency, timeliness, quality, industry engagement, reporting capacity and accessibility.

A gender equal workplace

We value and practice gender equality, with a balanced male-female workforce and equal pay. More than half of our senior managers and executives are women - well above the Australian average.

Consumers and providers satisfied with TIO

Independent surveys of consumers and service providers whose complaints we dealt with showed that more than 90 per cent were satisfied with our handling of their cases.