TIO Annual Report
Ombudsman's message
“Our 2012 annual report reflects our focus on preparing for a telecommunications industry that is continually changing and converging with new technologies, services and products.”
Conciliation
A faster and more effective process to handle complaints that were unresolved through referral to the consumer’s service provider. The TIO acts as a facilitator to a resolution.
Top trends
New complaints decreased 2 per cent. Though not a substantial drop, we have noticed more significant reductions from April 2012.